Delivery is free over £50 | Orders under will cost £2.99 Royal Mail or £7.49 DPD

Terms & Conditions

This website is operated by AllTrade Direct.

As a user of this website you acknowledge that any use of this shop including any transactions you make is subject to our terms and conditions stated below.

1. General We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the terms and Conditions page and it is your responsibility to read the terms and conditions on each occasion you use this shop and your continued use of the shop shall signify your acceptance to be bound by the latest terms and conditions. You agree to use this website only for lawful purposes in accordance with these terms and conditions. 

2. Order Process All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions. AllTrade Direct have the right to cancel an order even though an order has been confirmed.

3. Availability of stock All stocks are subject to availability. If for any reason we are out of stock of the item that has been ordered we will contact you immediately and issue a refund.

4. Description of goods and prices AllTrade Direct do try their hardest to give the right information on all products; however errors can occur, so we cannot guarantee the accuracy to 100% of our information. 

6. Payment All orders will be paid in full by the customer before the goods are despatched. Payment can be made by credit/debit card. All prices are shown in £s sterling and exclude 20% VAT. Delivery charges are shown on the delivery information page. Orders above £50 (excluding VAT) are sent for with free delivery.

7. Returns, Cancellations and Substitutions We offer a 30-day money back guarantee. Customers have the right to return any product for a full refund excluding the carriage costs both ways. Our Returns Address is: AllTrade Direct 79 Cornwall Crescent Yate Bristol Avon BS37 7RU United Kingdom Please state clearly your reasons for return, and include your full name, order number and delivery address. If a replacement product is required, please state clearly your new requirements i.e.: size. Please keep your proof of delivery receipt safe until your refund is received from us. AllTrade Direct will not be liable for items lost in the post. Items lost in transit to us are not refundable, and in this case you must claim from the delivery insurance used at the time of return. We regret that we cannot accept returns where the item has been opened or unsealed. The products must be in their original condition, unused (with any packaging and shrink-wrap intact) and we will issue a full refund for the price you paid for the item (excluding postage and handling charges). Refunds of returned items will be made within 5 working days of receipt of product to the card that you used to pay for the item. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. In the unlikely event of any of our products being faulty please email us and we will deal with your problem immediately. If the item cannot be repaired and we have no direct replacement a better model will be offered or a refund. If we find that there is no fault on the item the cost of the carriage will be charged back to you. What is not Covered: · Normal wear and tear caused by use in accordance with the operating instructions e.g. brushes, bulbs, batteries etc. · Faulty installation if applicable. · Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product. · Use of the product for anything other than normal domestic purposes. · Change or modification of the product in any way. · Defects caused by the use of parts or accessories which are not Manufacturer genuine components. · Repairs or alterations carried out by parties other than AllTrade Direct or our authorised repair agents. · Claims, other than the right to correction of faults with the product covered by these conditions. · Slight deviations from the specification that do not affect the functionality of the product Refunds for faulty items will be made within 5 working days of receipt of product to the card that you used to pay for the item. 

8. Intellectual Property You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this shop. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material, photographs, artwork and content.

9. Miscellaneous Provisions We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business. In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

The AllTrade Direct website is operated by:

AllTrade Direct 79 Cornwall Crescent Yate Bristol Avon BS37 7RU United Kingdom

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